At Raksun Electronics Private Limited, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines the guidelines for shipping, delivery timelines, charges, and other related details.

1. Shipping Coverage

  • We deliver products across India, covering 18,000+ pin codes.
  • Certain remote locations may have limited delivery options. Availability will be confirmed at checkout.

2. Shipping Charges

  • Standard Shipping: Free shipping on orders above [₹10,000].
  • Shipping Fee: Orders below the free shipping threshold may incur a nominal fee, displayed at checkout.
  • Additional Charges: For specific locations or oversized items, additional shipping charges may apply and will be clearly communicated during the order process.

3. Delivery Timeline

  • Standard Delivery: 5-7 business days for most locations.
  • Express Delivery (if applicable): 2-3 business days for select locations at an additional cost.
  • Delivery timelines are estimates and may vary due to factors such as:
    • Location of delivery
    • Public holidays
    • Unforeseen delays by courier partners

Note: Orders placed on weekends or holidays will be processed on the next business day.

4. Order Processing

  • Orders are processed within 1-2 business days of receiving payment.
  • Once your order is shipped, you will receive a confirmation email or SMS with the tracking ID and courier partner details.

5. Tracking Your Order

  • Customers can track their orders using the tracking ID provided in the shipment confirmation email/SMS.
  • Real-time tracking is available on the courier partner’s website or through the “Track Order” section on our website.

6. Failed Delivery Attempts

  • Courier partners will attempt delivery [2-3 times] before returning the order to us.
  • If delivery fails due to incorrect address, unavailability, or refusal to accept, customers will need to pay re-shipping charges to resend the order.

7. Damaged or Missing Items

  • If your package arrives damaged or items are missing:
    1. Contact our customer support within 24-48 hours of receiving the package.
    2. Provide photos of the package and contents for verification.
    3. We will initiate a replacement or refund upon verification.

8. International Shipping

Currently, we do not offer international shipping. We aim to expand our services globally in the future.

9. Changes to Shipping Address

  • Address changes are allowed only before the order is shipped.
  • Contact our customer support team immediately if you need to update your shipping details.

10. Contact Us

For any questions, concerns, or assistance regarding shipping, please contact us:

  • Email: raksun5233@gmail.com
  • Phone: 8625923733
  • Address:

    837, FLOOR-GRD, SANGAM NAGAR HUTMENTS SALT PAN ROAD,CHANDANI AGAR,ANTOP HILL, Mumbai City, MUMBAI, Maharashtra, India, 400037

We strive to ensure a seamless delivery experience. Thank you for choosing Raksun Electronics Private Limited!

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