At Raksun Electronics Private Limited, we are committed to ensuring customer satisfaction. If you are not satisfied with your purchase, our Refund and Returns Policy provides detailed guidelines for returning products and requesting refunds.

1. Eligibility for Returns

Products can be returned under the following conditions:

  • Damaged or Defective Items: If the product arrives damaged or defective.
  • Incorrect Items: If you receive an incorrect product.
  • Eligibility Period: Products must be returned within [7 days] from the date of delivery.
  • Condition of Product: The item must be unused, in its original packaging, with all tags, manuals, and accessories intact.

Note: Some items may not be eligible for return due to hygiene, safety, or customization reasons. Examples include perishable goods, personal care items, or custom-built electronics.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products without original packaging, accessories, or invoice.
  • Items damaged due to misuse, neglect, or improper installation by the customer.
  • Clearance or sale items marked as “non-returnable.”

3. How to Initiate a Return

To request a return:

  1. Contact Us:

    • Email: raksun5233@gmail.com
    • Phone: 8625923733
      Provide your order ID, reason for the return, and supporting photos (if applicable).

  2. Return Authorization:

    • Once your request is approved, you will receive a Return Authorization (RA) number and instructions for shipping the item back.

  3. Shipping the Product:

    • Pack the product securely in its original packaging.
    • Use the return label provided (if applicable) or ship the item to the address provided in the return instructions.

4. Refund Process

  • Refund Eligibility: Refunds are processed once the returned item is received and inspected.
  • Refund Timeline: Refunds are typically processed within [ 7-10 business days] after receiving the returned item.
  • Refund Method: Refunds will be issued via the original payment method unless otherwise requested.

Note: Shipping fees, if any, may be non-refundable.

5. Exchange Policy

We offer exchanges for eligible products that are defective, damaged, or incorrect. If you wish to exchange an item, follow the return process and specify that you prefer an exchange. Exchanges are subject to product availability.

6. Cancellation Policy

  • Order Cancellation: You may cancel your order before it is shipped. A full refund will be issued for such cancellations.
  • Post-Shipping Cancellation: Once the order is shipped, it must be returned under the return policy guidelines to qualify for a refund.

7. Shipping Costs for Returns

  • Defective/Damaged/Incorrect Items: Raksun will bear the return shipping costs.
  • Other Returns: Customers may be responsible for return shipping charges if the return is due to personal reasons (e.g., change of mind).

8. Important Notes

  • Retain the original invoice and packaging until the return process is complete.
  • Unauthorized returns or items sent without a Return Authorization (RA) may not be accepted.
  • We reserve the right to refuse returns that do not meet the criteria mentioned in this policy.

9. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

  • Email: raksun5233@gmail.com
  • Phone: 8625923733
  • Address:

    837, FLOOR-GRD, SANGAM NAGAR HUTMENTS SALT PAN ROAD,CHANDANI AGAR,ANTOP HILL, Mumbai City, MUMBAI, Maharashtra, India, 400037

We value your trust and strive to make your shopping experience with Raksun Electronics Private Limited seamless and satisfactory.

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